kuda Customer Care Number: All You Need To Know
If you an account with kuda bank and you want to make a compliant or speak with a customer agent, here’s a detailed guide for you.
In this article, I explained everything you need to know about Kuda Customer Care Number, including How Do I Complain About a Transaction on Kuda Bank and more.
let’s get started
Does Kuda Have A WhatsApp Number
No, Kuda Bank does not have an official WhatsApp customer care number.
Be careful — there are several fake WhatsApp numbers online pretending to be Kuda Bank’s official support line.
These scammers may ask for your BVN, OTP, or card details, which Kuda will never request over WhatsApp or any other chat platform.
The safest way to contact Kuda is through the app or official email.
How Can I Call Kuda Customer Service
Since Kuda doesn’t operate a customer care phone line, you can’t call them directly. However, there are other effective ways to contact their support team and get your issues resolved quickly:
Use The Kuda App
The fastest and most reliable way to reach Kuda is through the in-app chat. Here’s how to do it:
- Open the Kuda app on your smartphone.
- Tap your profile icon at the top left corner.
- Scroll down and select “Get Help” or “Chat with us.”
- Type your message and submit it to the support agent.
- You’ll usually get a response within a few minutes to a few hours, depending on the volume of requests.
Send An Email To Kuda Customer Care
- You can send a detailed email about your issue to: help@kuda.com Make sure you include: Your full name (as it appears on your Kuda account)
- The email address or phone number linked to your Kuda account
- A clear description of the problem
- Screenshots or transaction details (if available)
Example: Subject: Failed Transfer Complaint
Hello Kuda Team,
I made a transfer of ₦5,000 to a GTBank account on November 5th, 2025, but the money has not been received. Kindly assist with resolving this.
Thank you,
[Your Full Name]
[Your Kuda-registered phone number or email].
How Do I Complain About A Transaction On Kuda Bank
If you notice a failed or reversed transaction, unauthorized debit, or delayed credit, here’s how to raise a complaint:
Use The Kuda App
- Log in to your Kuda account.
- Go to the “Help” section.
- Select “Report a Problem” or “Dispute a Transaction.”
- Choose the transaction in question.
- Provide a short explanation and submit your complaint.
Email Kuda Support
- If you don’t get a response from the in-app chat or want to follow up, email help@kuda.com with all necessary details.
Social Media
- You can also message Kuda on their verified social media platforms:
- Twitter/X: @kudabank
- Instagram: @kudabank
- Facebook: Kuda Bank
- Note: Always verify you’re chatting with verified accounts (check for the blue tick).
Kuda Customer Care
Email The official Kuda customer care email is: help@kuda.com
This is the only verified email address for Kuda Bank’s customer support.
- Do not send your personal banking information to any other email claiming to be from Kuda.
- When emailing, always provide:
- Your full name
- The email or phone number linked to your account
- A brief, clear description of the issue
- Transaction reference (if any)Attach screenshots for clarity
- Response times vary, but you’ll typically get feedback within 24 to 48 hours.
How Do I Contact Credit Direct Customer Care
While Credit Direct is a completely different financial institution from Kuda Bank, many users confuse the two because both operate digitally.
If you’re looking to contact Credit Direct customer care, use the following information: Customer Care Line: 0700 273 334732 (0700 CREDITDIRECT) Email: contact@creditdirect.ng Website: www.creditdirect.ng
Always make sure you’re contacting the right company for your complaint or loan-related issue.
How To Stay Safe When Contacting Kuda Customer Care
Cybercriminals often pose as bank representatives to steal personal information. To stay safe:
- Kuda will never call or DM you first to ask for your OTP, PIN, or BVN.
- Only contact verified Kuda channels (the app, help@kuda.com, or official social media).
- Ignore anyone claiming to “speed up your reversal” for a fee — it’s a scam.
- Always double-check the sender’s email or username before sharing details.
Frequent Asked Questions – FAQs
Does Kuda Have 24/7 Customer Support
Yes. Kuda offers 24/7 customer support through its in-app chat and email. Whether it’s during the day or late at night, you can reach out for help anytime.
However, response times might be slightly longer during weekends or public holidays due to high traffic.
Does Kuda Have An Office In Nigeria
Yes, Kuda Bank has a physical office in Nigeria.
Kuda Bank Head Office: Kuda Microfinance Bank,151 Herbert Macaulay Way,Yaba, Lagos, Nigeria.
Note that this office is not for customer walk-ins. All customer issues are handled online through the app or email.
How Long Does It Take For Kuda To Reverse Money
Reversal times depend on the nature of the transaction. Here’s a breakdown:
- Failed transfers within Kuda: usually instant or within a few minutes.
- Failed transfers to other banks: may take 24–72 hours depending on the recipient bank.
- POS or card-related issues: could take up to 5–7 business days after confirmation from the payment processor.
If your reversal takes longer than expected, contact Kuda support with your transaction reference.
Why Does Kuda Keep Reversing My Money
If you notice that your transfers keep getting reversed, don’t panic. It’s usually caused by:
- Network issues between banks.
- Invalid or inactive recipient account numbers.
- Technical downtime on Kuda or the recipient bank’s platform.
- Fraud prevention measures.
